WHEN TECHNOLOGY GOES WRONG, WE MAKE IT RIGHT!
We put the IT power of the giants in your hands
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My Client’s Advocate
Posted on October 11th, 2011 No commentsWith all the advertising and sales pitches that we come across these days it is not wonder we are all confused. Sometimes we ‘settle’ for things just because it is easier and less stressful to ‘settle’ for something that is close to what we want instead of finding that person that can an advocate for them. Do you have someone like this in your life? To some it is a board of directors. To others it is their spouse or mentor.
I named my company, “Make My Technology Simple” because before I started the actual company and was doing it part time, I was always hearing from my clients how I made things so simple for them. They never walked away in a daze because I talked over their heads. I would tell them about what they needed in a new PC or server and why, in terms that they understood. I also told them why others told them differently.
I guess I am kind of a rare breed of business owner. I put my clients first. Instead of going for that quick fix and moving on, I spend time with them. Find out what they really need and want. Do they truly understand the consequences of buying new or staying with what they have.
A lot of my clients are one time consultations. I resolve their problems in a permanent way. I spend a little time instructing them on how not to get back into the situation that they found themselves. Sometimes it is simply telling a client that downloading music files from a file sharing site is almost a guaranteed way of getting a virus. Now, what is more economic to you? Download a free song and get a virus and a bill from me for $150? Or buy songs from approved of sites for .99 or $1.99 each and not see me at all? You can get 70-150 songs for the price of me removing a free virus!
So I try to be an advocate to my clients so that we put the right combination of software and hardware together for their company’s needs and the client now can concentrate on working their business and not having downtime or added costs because of viruses or mismatched systems.
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Summertime Blues
Posted on June 23rd, 2008 2 commentsFor most of us this phrase would mean that they are down in the dumps. To others it might mean that a concert. The key here is that we should not assume anything when it comes to our computers and their protection.
Case in point… a client calls me up saying that one of his office PCs is acting ‘weird’. So anyone that has sat in front of a computer can tell you that ‘weird’ is not good. So I get on over to the client’s office and discover that this computer has has been infected with a few viruses. I discover immediately that the PC does not have their anti virus software up to date. When I ask him about this he says that a message came up a month or so ago and said that it wanted him to buy something to continue his protection. I told him that that was normal. That the program itself would continue to do scans, but that you had to pay for the up to date ‘signatures’ that tell the program how to detect all the new viruses.
Well to make a long story short, we activated his anti virus account, downloaded the ‘signatures’ and then did a full scan. The scan found 17 new viruses. One of which was noted to send information to someone else’s email account!
We will never know if that virus did in fact send any information out to another email account [this is one of the ways identity theft occurs]. But we have agreed that I would return the next business day to ensure that all his computers had up to date accounts and that they were doing full scans every night.
So the moral of the story… never assume your computers are safe! You just might end up with the Summertime Blues…
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